Please check the current order fulfillment time indicated at the top of the website.
We make every effort to ship your order ahead of this estimated time.
Due to the handmade nature of our products, all orders are final sale.
If you have any problem with your order, please contact us within the first 24hours of the delivery.
All orders are shipped via USPS. Shipping rates are calculated by USPS.
We are not responsible for lost or stolen packages. If you feel as though your package has been lost or stolen, please contact the shipping provider. If they are unable to locate your package, please contact Customer Service. We will file a claim with the shipping provider and reissue your order.
We will charge you a shipping fee to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged shipping fee per package to have the package(s) re-shipped.
For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee. Any and all shipping costs cannot be refunded.
We are not responsible for any lost packages which are incorrectly addressed due to customer error.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.
RETURNS & CANCELLATIONS
Due to the handmade nature of our product, all orders are final sale.
Cancellations must be requested within 3 hours of placing your order. We begin production of your order immediately and are unable to cancel orders once the production process has started.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)