STORE POLICY



ORDERING & SHIPPING

  • Please check the current order fulfillment time indicated at the top of the website. We make every effort to ship your order ahead of this estimated time.

  • Due to the handmade nature of our products, all orders are final sale.
     
  • If you have any problem with your order, please contact us within the first 24hours of the delivery.
     
  • All orders are shipped via United States Postal Service. Shipping rates are calculated by USPS.

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    LOST/STOLEN PACKAGES 

  • We are not responsible for lost or stolen packages.

  • If you feel as though your package has been lost or stolen, you must contact the shipping provider and file a claim.

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    INCORRECT ADDRESS 

    • We generate our shipping labels from the information the customer provides us, so if we receive an incorrect or incomplete address (i.e., zip code, missing apt/suite/office number/name, etc.) and your package is returned to us, you will be charged shipping fee per package to have the package(s) re-shipped.

    • For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee.

    • Any and all shipping costs cannot be refunded.

    • We are not responsible for any lost packages which are incorrectly addressed due to customer error.

    • If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. 

    • If your package is re-routed, returned or lost, all policies listed above apply.

    PLEASE TAKE CARE TO INCLUDE YOUR FULL AND COMPLETE SHIPPING ADDRESS.

     

     

    RETURNS & CANCELLATIONS

    • Due to the handmade nature of our product, all orders are final sale. 

    • Cancellations must be requested within 3 hours of placing your order. 

    • We begin production of your order immediately and are unable to cancel orders once the production process has started.

     

     

    CUSTOMS AND IMPORT TAXES

    • Buyers are responsible for any customs and import taxes that may apply. 

    • We are not responsible for delays due to customs. 

     

     

    PRIVACY POLICY

    • We will only use your contact information
       - To communicate with you about your order.
       - To fulfill your order.
       - For legal reasons (i.e., paying taxes).

    • By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.